Customer referral terms
Effective 23 October 2026. Referral benefits activate only after both stores’ eligibility checks are verified.
Who can refer
You must have a verified account email and a prior paid SPT order. Your random sharing code identifies your referral, not your private account information. Store-owner accounts, emails and verified phone numbers are excluded.
The friend’s 10%
A genuine first-time customer across the Lovable and WooCommerce SPT stores may receive 10% off an eligible merchandise subtotal of at least £40, excluding shipping. A verified account matching the checkout email is required. Historical paid purchases on either store count, including refunded purchases. A new email alone does not make an existing customer eligible. If either store’s history cannot be checked, the referral benefit is withheld, but ordinary checkout remains available.
Your reward
Each distinct genuine referral earns a separate account-bound 10% single-use voucher with a maximum £15 discount. It is issued after the friend’s authoritative confirmed payment and a minimum 14-day review without refund, cancellation or dispute. The voucher expires 90 days after issue. Unlimited genuine referrals earn separate vouchers; the percentage never increases. Rewards cannot be sold, transferred or exchanged for cash.
One benefit per order
Use one voucher per order. Referral benefits do not stack with promotions, affiliate attribution or automatic bulk discounts. Shipping is not discounted by referral vouchers. A reservation remains held while payment is pending or uncertain; a definite failed, cancelled or expired unpaid payment releases it. We do not assume a payment failed just because a customer left the bank page.
Fair use and review
Self-referrals and multiple accounts representing the same customer are not eligible. Email aliases are reviewed without merging unrelated customers automatically. Shared addresses, IP addresses or device signals may trigger review but are not the sole reason for rejection. We only use payment identity information already legitimately available; we never request bank or card secrets for this programme. Account ownership and verified phone matches help prevent abuse.
Refunds and cancellations
Any partial or full refund, cancellation or dispute before issue voids the reward. After issue, an unused reward is revoked. A reserved or already-used reward is held for manual review with an audit record; it does not trigger an automatic charge or refund. A late payment after a reservation was released requires review. Nothing changes your statutory rights or our returns policy.
Privacy and messages
Advocates see referral progress and their own rewards, not friends’ emails, addresses or payment details. Only authorised administrators can review records. Referral participation sends no mass marketing messages. Automatic customer order-received, awaiting-payment and payment-instruction emails or texts remain disabled; payment confirmations and paid-order updates follow the existing policy.
Questions and review requests
For eligibility or reward review, contact SPT. Include your own order reference or voucher code, never bank credentials. The customer referral programme is separate from the affiliate and partner commission programmes.