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Order by 2 PM for same-day UK dispatch

Logistics & Delivery

Shipping Information

From secure packaging to fast dispatch, every order is prepared with care to help ensure your research materials arrive safely, efficiently and in excellent condition.

FREE UK DELIVERY OVER £100 · FREE EXPRESS DELIVERY OVER £200

Effective date: 11 August 2026

Processing

Order Processing

Orders are processed promptly during our normal business hours. Our team carefully prepares every order before dispatch, ensuring products are securely packaged and quality checked prior to shipment.

Orders placed after business hours, on weekends or public holidays will be processed on the next available working day.

Our goal is to dispatch all eligible orders as quickly as possible while maintaining the highest standards of quality and accuracy.

Services

Fast & Secure Delivery

Fast UK Dispatch

Orders prepared and dispatched promptly from our UK facility.

Secure Protective Packaging

Professional materials designed to protect products in transit.

Fully Tracked Delivery

Monitor your shipment from dispatch through to delivery.

Discreet Packaging

No external branding for privacy and professionalism.

Reliable Courier Partners

Trusted carriers with proven track records in scientific logistics.

Order Tracking Available

Tracking information provided by email as soon as your order ships.

Standards

Carefully Packaged For Transit

Every order is professionally packaged using protective materials designed to minimise the risk of damage during transportation.

Our packaging is designed to provide both product protection and customer privacy throughout the delivery process.

Where temperature-sensitive products require additional protective packaging, appropriate measures are taken to help maintain product integrity during transit.

Delivery Times

United Kingdom — Royal Mail Tracked 48

£7.00

Tracked, with a 2–3 working day delivery aim after dispatch. This is a delivery aim, not a guaranteed 48-hour service. Free on orders of £100.00 or more.

United Kingdom — Royal Mail Special Delivery Guaranteed by 1pm

£10.00

For eligible orders dispatched in time and eligible UK destinations, Royal Mail guarantees delivery by 1pm the next working day. Subject to Royal Mail service terms, acceptance and cut-off times, and geographic exceptions (including parts of the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands). Free on orders of £200.00 or more.

Delivery thresholds are applied to the merchandise subtotal after any discounts and before delivery charges. Unusually large, heavy or wholesale consignments may fall outside our standard retail delivery rates and can require a separate delivery quotation. We will contact you before dispatch if this applies to your order.

International Orders

We ship internationally only where the goods, the carrier service and the destination permit it lawfully. All international orders remain subject to applicable UK export controls and sanctions, Royal Mail and courier prohibited and restricted goods rules, and the import laws of the destination country. We may decline or cancel an order, and refund it, where shipment would breach any of those requirements. Customers are responsible for checking their destination country's import requirements and for any duties or taxes charged on import; that responsibility does not override our own legal and carrier obligations. Delivery times vary depending on destination country, customs processing and local courier services.

Track Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where applicable.

Tracking allows you to monitor your shipment from dispatch through to delivery.

If you have not received your tracking details, our Customer Support Team will be happy to assist.

Trade

Wholesale & Trade Orders

Wholesale and trade accounts are available to research laboratories, universities, distributors and commercial research organisations, subject to application.

Wholesale orders receive dedicated support throughout the ordering and shipping process.

For larger or recurring orders, our team can discuss tailored shipping arrangements to meet your operational requirements.

Unusually large, heavy or wholesale consignments may fall outside our standard retail delivery rates and can require a separate delivery quotation. We will contact you before dispatch if this applies to your order.

Support

Need Assistance?

If your shipment is delayed, damaged during transit or you have any delivery concerns, please contact us as soon as possible.

To help us investigate efficiently, please provide:

  • Order Number
  • Batch Number (if applicable)
  • Tracking Number
  • Photographs (where relevant)
  • Description of the issue

Our Customer Support Team will work quickly to resolve any verified shipping concerns.

Summary

Shipping Summary

What We Provide

  • Fast Dispatch
  • Secure Packaging
  • Fully Tracked Delivery
  • Professional Customer Support
  • Wholesale Shipping Solutions
  • Reliable Courier Services

Please Note

  • •Delivery times are estimates and may vary.
  • •Orders may be subject to customs procedures outside the UK.
  • •Customers are responsible for complying with local import laws and regulations.
  • •Delivery delays caused by couriers, customs or events outside our reasonable control may occasionally occur.

Get in touch

Contact Our Team

If you have any questions about shipping, delivery times or order tracking, our friendly support team is here to help.

Our Commitment

Delivering Quality With Confidence

At SPT Peptide, we understand the importance of reliable delivery and professional service. Every order is prepared with care, packaged to a high standard and dispatched with the same commitment to quality that defines every aspect of our business.

Whether you're placing a single research order or arranging ongoing wholesale supply, our team is committed to providing a dependable and professional shipping experience.