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Listed on Peptide SupermarketVerified supplier listingAt SPT Peptide, customer satisfaction and product quality are our highest priorities. We are committed to resolving any genuine issues quickly, fairly and professionally while maintaining the integrity of our research products.
Effective date: 11 August 2026
Important notice
Due to the specialist nature of laboratory research materials, returns are only accepted for verified quality issues, damaged or defective products.
01 — Policy
Because of the specialist nature of research peptides and laboratory materials, we are unable to accept returns of products once they have been dispatched, except where products arrive damaged, defective or where a verified quality issue exists.
This policy helps protect product integrity, ensures quality assurance and maintains the highest standards for all customers.
02 — Resolution
If your order arrives damaged, incomplete or you believe there may be a product quality concern, please contact our Customer Support Team within 7 days of receiving your delivery.
To help us investigate your request efficiently, please include the following information:
03 — Shipping
SPT peptides are supplied in sealed, lyophilised (freeze-dried) powder form. This stable format does not require cold-chain delivery during normal transit. Every order is securely packaged to protect the contents and dispatched using a reliable UK delivery service. Once reconstituted, products should be stored in accordance with the storage guidance provided for the individual product.
04 — Promise
At SPT Peptide, every product is supplied with quality, consistency and transparency in mind.
We work closely with trusted manufacturing partners and quality assurance procedures to help ensure our research products meet the high standards expected by researchers and laboratories.
Our team is committed to resolving genuine concerns fairly, professionally and as quickly as possible.
05 — Help
If you have any questions before or after placing your order, our friendly support team is here to help.
Whether you require assistance with:
Summary
Need Assistance?
If you have any questions before or after placing your order, our friendly support team is here to help. We will be happy to assist with orders, shipping, product information and more.
At SPT Peptide, we believe exceptional customer service is just as important as exceptional product quality. Our goal is to provide researchers with premium research materials, professional support and a transparent customer experience from order through to delivery.
If you ever have a question or concern, our team is always here to help.
Hi — how can we help?
Ask about products, stock, delivery, payment or your order.
Research use only. No dosing or medical advice.
For research purposes only — not for human consumption.
